FAQs

Frequently Asked Questions

Everything you need to know about buying your next car from Unit 10.

Yes. We operate primarily by appointment to ensure we can give you our full attention and have your chosen vehicle ready to view. Please contact us to arrange a convenient time.

Of course. We encourage customers to test drive vehicles before purchasing. Please arrange an appointment so we can have your chosen vehicle ready. A valid driving licence must be presented before any test drive. Book a test drive .

We take vehicle preparation seriously. Our vehicles are inspected and prepared before handover, with any necessary work assessed as part of the preparation process. If you have any questions about a particular vehicle, please contact us.

No. We don't charge any additional administration fees when purchasing a vehicle. We believe in straightforward, transparent pricing without hidden extras. View our available cars .

Yes. Our vehicles come with a 6-month warranty included at no additional cost. Extended warranty options of 12, 24 and 36 months are also available. Explore our warranty options .

No, we don't provide drive-away insurance directly. However, we recommend Cuvva for temporary car insurance, allowing you to arrange short-term cover before collecting your new vehicle. Cover is subject to eligibility and acceptance by Cuvva. Explore drive-away insurance with Cuvva .

Absolutely. We welcome part exchanges and can provide a competitive valuation for your existing vehicle towards your next purchase. If you have outstanding finance on your current vehicle, we can arrange to settle this as part of the transaction. Get a part-exchange quote .

Absolutely. We're always interested in purchasing quality used vehicles, even if you're not buying a car from us. Simply provide some details about your vehicle and we'll be happy to consider making you an offer. Sell your car to Unit 10 .

Yes. We work with a specialist motor finance partner offering a range of finance options, subject to status and lender approval. Explore your finance options .

Yes. You're welcome to arrange an independent inspection of a vehicle before purchasing, subject to prior arrangement. Please contact us to discuss access and arrange a suitable appointment.

Nationwide delivery can be arranged. Please contact us for availability and a delivery quotation for your location.

Yes. We offer complimentary collection from local train stations and London-based airports by prior arrangement. Please contact us to confirm your travel details before making your journey.

Yes, any vehicle can be reserved for just £99 until you're able to view it. Terms and conditions apply. View our available vehicles .

You'll find us at Unit 10, Cloverlay Industrial Park, Canterbury Lane, Rainham, Kent, ME8 8GL. Please arrange an appointment before visiting. Get directions .

We always aim to provide an exceptional level of service. However, if something hasn't met your expectations, we'd like the opportunity to put things right. Please refer to our complaints procedure for details of how to raise a complaint and how we will handle it.